Refund Policy

Our brand promise guarantee is that, if you…

  1. Show up fully to the design process
  2. Provide all the assets (copy, photos, etc.) we need
  3. Provide design feedback in a timely manner (within 24-48 hours of delivering a design)

… then we will get the High Level Design Direction (overall branding, look & feel, flow of the page) of your Homepage (the first page we design) into a state that you are excited about within 3 revisions (The initial draft design + 2 more revisions).

If you are unhappy with the high-level design direction after the 3rd revision, we will refund your project fee in full.

Also, if you request a refund in full before your Creative Clarity Call (before we begin creative consulting and design implementation work), we will refund your project fee in full at that time.

In any other scenario, payments are non-refundable.

Wordpress Backups
The Most Reliable Daily Backups
for WordPress Websites.

If the unthinkable happens and you need a site restored,
we’ll take care of that for you — fast.

Your World-Class Website is always
available, no matter what:

Stored Securely Off-Site

Independent, remote storage means that your backups are always available when you need them most. Even if your server goes down.

Won't Slow Down Your Site

Sites are backed up incrementally so it won't load down your server and slow down your site like other providers do. It's important to you, it's important to us.

Fail-Proof Migrations

Changing hosts? No problem! Our full-service backups offer you a simple way to migrate your World-Class Website without the stress or failure worry.

90 Days of Storage

Access to 90 days of backup history. So if you need to restore a previous version of your site, it's as easy as just saying so!

Immediate Recovery

We can recover your website with just a few clicks. If something happens, we'll get your site back up before anyone even notices.

Maintenance Dashboard

Never wonder if your World-Class Website's been backed up!  Our Maintenance Dashboard plugin shows you a running log every backup.

Security Monitoring
Security Monitoring That
Goes the Extra Mile.

Your World-Class Websites are safe and protected from the daily attacks
that threaten their integrity. Security monitoring is a no-brainer must,
and it comes included in our Peace of Mind Maintenance Plans.

Relax knowing your sites are safe
with Peace Of Mind

Daily Automatic Scans

Deep automated scans detect malware, anti-viruses and malicious code that can be on your client's site.

Deep Malware Detection

Our malware scans dive deep to find the complex WordPress malware that others don't catch.

Rapid Malware Cleanup

When malware is detected on a site, our peace of mind engineers are on the scene immediately to clean it up.

Powerful Firewall

Blocking bad guys from day one! Suspicious IPs and malware bots are prevented from entering your WordPress sites.

Attack Prevention

An automatic and powerful captcha login protection system keeps would-be hackers and bots out.

Wordpress Hardening

You can rest assured that your sites are secure according to the recommended WordPress best practices.

PLUGIN UPDATES
Say Goodbye to
Problematic Plugin Updates.

Far gone are the days of plugin updates giving you headaches or worse — breaking
your World-Class Website and forcing you to spend valuable time fixing it.

Our Visual Validator ensures success.

Welcome to the Future of
Automated Wordpress Updates

How Visual Validator perfects the update process:

Visual Validator takes screenshots of up to 10 pages of your site.

Updates are applied.

Visual Validator takes new screenshots and compares them to see if anything looks different.

If changes are detected, our peace of mind engineers are alerted and will resolve the issue.

Break-Free Updates

Our Visual Validator means plugin updates won’t cause visual problems on your site!

If a new version of a plugin you’re using doesn’t play nice, we’ll know about it before there’s a problem. The Visual Validator alerts our happiness engineers to take a personal look.

Pick and Choose Which Plugins
to Update

Our update process lets us pick and choose which updates to run. So if needed, we can exclude updates which are known to be problematic from the process.

You have full visibility and complete control over this through the Updates tab of the Maintenance Dashboard plugin.